Last Updated: 17.12.2024

Welcome to Noetro, a service provided by SCIVEFLOW LTD ("Scive," "we," "us," or "our"). Noetro is an AI-powered email management application designed to enhance productivity and streamline email workflows.

This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our website (the "Site"), mobile application (the "App"), and related services (collectively, the "Service"), and your choices concerning our data practices.

"You" or "your," as used in this Privacy Policy, refers to the individual to whom personal data relates.

1. Personal Data We Collect

We collect personal data that you provide to us, including:

• Contact Details: When you register for our Service, sign up for our mailing list, or communicate with us, we may collect your name, email address, and phone number.

• Payment Information: When you enroll in a paid plan, payment information is processed by our third-party payment provider (e.g., Stripe). We do not store full payment card details.

• Communications: Information you provide when you interact with us, such as customer support inquiries or feedback.

• Email Content Data: Emails you send and receive through the Service, including email content, attachments, and metadata. We process this data solely to provide the Service.

• Marketing Preferences: Your preferences for receiving marketing communications.

• Employment-Related Information: If you are a business customer representative, we may collect your job title, company name, and related details.

1.2 Personal Data Collected Automatically

We automatically collect information when you use the Service, including:

• Log Data: IP address, browser type, access times, pages viewed, and referral URLs.

• Device Information: Information about the device used to access the Service, such as operating system, browser type, and device identifiers.

• Usage Information: Interactions with the Service, such as features used, actions taken, and timestamps.

• Cookies and Similar Technologies: Please see our Cookie Policy for more details.

• Authentication Tokens: When you sign in via Gmail OAuth, we collect and store encrypted authentication tokens.

• Email Metadata: Numeric identifiers, email open and engagement data, and timestamps.

1.3 Personal Data from Third Parties

• OAuth Providers: When you connect your Gmail account, we receive your name, email address, profile picture, and language preferences. We use these to provide core features like email summaries and smart replies.

• Social Media: Information you provide when interacting with our social media pages (e.g., Facebook, LinkedIn, Twitter).

• Publicly Available Information: Data from public sources (e.g., public social media profiles).

2. How We Use Personal Data

We use personal data for the following purposes:

1. To Provide and Maintain the Service:

   • Authenticate users and provide core functionalities (e.g., email summaries, smart replies, task automation).

   • Process payments and manage subscriptions.

   • Provide customer support and troubleshooting.

   • Sync data across devices.

2. To Improve and Develop the Service:

   • Analyze usage patterns and how you interact with the Service to enhance user experience and improve performance.

   • Develop new features and improve existing ones.

   • Conduct research and aggregate data analytics.

3. To Communicate with You:

   • Send administrative notifications (e.g., security alerts, changes to our Terms or Privacy Policy).

   • Send marketing communications, if you opt in.

4. To Ensure Security and Compliance:

   • Detect and prevent fraud, abuse, and security breaches.

   • Comply with legal obligations and enforce our rights.

5. AI Feature Support:

   • Use AI models (e.g., Google Vertex AI) to provide email summaries, smart replies, and task suggestions. We do not use your data to train our own AI models or share it with AI providers for training purposes.

6. Marketing and Advertising:

   • Send direct marketing communications based on your preferences. We do not use your data for targeted advertising on social media platforms like Facebook or Instagram.

3. How We Share Personal Data

We may share personal data with:

1. Service Providers: Vendors that help us operate the Service (e.g., cloud hosting, payment processors, analytics providers).

2. AI Providers: Third-party AI services (e.g., Google Vertex AI) to deliver AI-powered features.

3. Professional Advisors: Legal, financial, and other advisors when necessary.

4. Business Transfers: In connection with mergers, acquisitions, or sales of assets.

5. Legal and Compliance: Authorities or regulators when required by law or to protect our rights.

We do not sell your personal data or share it for third-party marketing purposes.

4. Data Retention

We retain personal data for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, or enforce agreements. Retention periods vary depending on the type of data and purpose of processing. You can request data deletion by contacting us at support@noetro.com.

5. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights:

1. Access: Request a copy of your personal data.

2. Correction: Update inaccurate or incomplete data.

3. Deletion: Request deletion of your personal data.

4. Opt-Out: Opt out of marketing communications.

5. Restrict Processing: Request to limit how we process your data.

6. Data Portability: Request your data in a portable format.

To exercise these rights, contact us at support@noetro.com We will verify your identity before processing requests.

6. Security

We use encryption, secure APIs, and other measures to protect your data. However, no method of transmission over the internet is completely secure. You are responsible for maintaining the confidentiality of your account credentials. Please notify us immediately if you suspect unauthorized access at security@noetro.com

7. International Data Transfers

Your personal data may be transferred outside your country to jurisdictions that may not have equivalent data protection laws. We ensure appropriate safeguards, such as Standard Contractual Clauses, are in place to protect your data.

8. Children’s Privacy

The Service is not intended for children under 13. We do not knowingly collect data from children. If you believe we have collected data from a child, please contact us to request deletion.

9. Dispute Resolution

If you have concerns regarding our data practices, please contact us first at support@noetro.com. We will attempt to resolve your issue promptly. Any unresolved disputes may be subject to binding arbitration under the laws of England and Wales.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website and updating the "Last Updated" date. Continued use of the Service after changes indicates acceptance of the new policy.

11. Contact Us

Noetro LTD
Email: support@noetro.com
Address: Palliser House, Palliser Road, Second Floor, London, United Kingdom, W14 9EB

By using the Service, you agree to this Privacy Policy.